FAQ

Orders

 

How do I place an order?

Placing an order with us is very simple! Cruise through our collection and click “add to cart” for those eye catching items, then follow through the checkout process. That's it! Sit back, relax, and let us take care of the rest.

 

What payment methods do you accept?

We accept Visa/Mastercard, Google Pay, Apple Pay, AfterPay & PayPal.

 

What’s the status of my order?

Track your order's journey via the tracking link in your email. If you didn’t receive your email with your tracking link, check your spam or contact us at sales@poochado.com.au.

 

Can I change or cancel my order after placing it?

We pride ourselves on fast shipping so it is unlikely that we can change or cancel an order once it has been placed. However, please email us at sales@poochado.com.au and we will do our best to amend the order.

 

Are there any discounts or promotions happening right now?

Stay in the loop! Subscribe to our newsletter and follow us on Instagram for exclusive access to VIP discounts. Expect only perks, no spam guaranteed. Join now and treat your furry friend to the best deals.

 

Cleaning Instructions

 

PVC Collection

Our PVC range is waterproof, if you need to clean the garments you can use a cloth and soapy water.

 

Collars, Harnesses & Poop Bags

Wash on delicate cycle in a garment bag and Hang to dry.

 

Rope Leashes

If your leash becomes dirty, gently spot clean the affected area using cold water and a small amount of dish soap. Hang the leash to dry afterward.

Please note that excessive washing or scrubbing may cause the colour of the leash to fade & Avoid machine washing or tumble drying your leash. Rope leashes are not suitable for rough play and should be handled with care.

 

Disclaimers:

  • Due to variations in dyeing conditions and lighting, the colors of our leashes may slightly differ from the photos provided.
  • We are not liable for regular wear and tear of the leashes.
  • For safety reasons, refrain from using the leash if your dog has chewed on any parts of the cotton. The leash is braided and may unravel if damaged.