Refund policy

RETURNS POLICY

We accept product exchanges & refunds due to incorrect sizing or change of mind.

• Item(s) have to be initiated for return within 28 days of having received the item.
• Item(s) must be returned with the original tags still attached and in new condition.
• Shipping fees paid at time of purchase are non refundable.
• Personalised items cannot be returned

Feel free to send your item(s) back with the carrier of your choice. Please note we do not offer return labels and you will be responsible for the cost of return shipping.

To begin the exchange process, please email us at: sales@poochado.com.au we will reply to any return enquiry within 24 hours.

Please use a trackable shipping service for returns as we cannot guarantee that we will receive your returned item. We suggest taking a photo of your shipping receipt so that you are able to track this return. If we do not receive the item (ie, it gets lost in the mail and there is no tracking), we cannot refund/exchange for the lost item.

Once we have received the item, we will inspect for quality and initiate an exchange/refund depending on the outcome. 

Refunds can take up to 7 business days to process, depending on the bank.

Refunds, Returns & Exchanges - Defect / Faulty Product

We are so sorry to hear this - let's get this resolved as quickly as possible.

Please reach out to us at sales@poochado.com.au  we will reply in under 24 hours. Make sure you have your order number and a clear photo of the fault. We will do our best to reach your preferred outcome.